Communications and Supporter Manager (Maternity cover)
To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 020 7476 6062.
We usually respond within three days
We are seeking an experienced fundraising and communications manager to cover maternity leave in our award winning charity working to end homelessness one person at a time in East London.
About the role
Based within the fundraising team, The Communications and Supporter Manager will provide direction and manage the team responsible for brand, communications, events and fundraising through individual giving, legacies, community and corporate partnerships. This role will also directly be responsible for Major Donor relations and income.
The role and its responsibilities are critical in the charity’s growth and delivery of strategic goals through brand development, stakeholder engagement and delivery of some key streams of fundraised income. This role will work closely with the new Head of Fundraising and Communications role which has recently been created, and with our established Trusts Fundraising Manager, to support diversification/growth of income streams.
Salary: £39,520 - £46,800 annual salary
Contract: Maternity cover
Hours: 37.5, Monday to Friday
Location: Hybrid/Canning Town, East London Office
Other responsibilities include
- Develop the brand on an ongoing basis, in collaboration with the Chief Executive and senior leaders, to ensure it is serving the charity as it grows and helps to achieve strategic goals
- Ensure the charity’s visual identity and organisational narrative are upheld through all communications and PR, ensuring messaging is story and outcomes based
- Support the Heads of Fundraising and Communications to devise a communications strategy aimed at engaging new and existing audiences, building the charity’s profile and increasing fundraising income
- Oversee web presence and marketing campaigns, ensuring the delivery of distinctive, engaging and integrated content, reflecting the charity’s mission and values
- Oversee the organisation and execution of corporate, stewardship and fundraising events
- Work with departments across Your Place to maximise opportunities to promote work and activities, and champion the voices of those accessing services, supporting residents to convey their stories
- Sourcing and working with agencies, consultants and suppliers
Public Relations:
- Identify stories and opportunities to increase brand awareness
- Identify and keep abreast of internal and external reputational and financial risks to the charity, developing crisis management plans and responses, working with the Chief Executive and Board where necessary
- Be main point of contact for our Patrons and President to encourage ongoing involvement, and identify and approach appropriate, prospective supporters to the charity including patrons/ambassadors and people of influence
- Oversee the development of corporate and public relations collateral, including impact reports
- Oversee applications to awarding bodies, working in close partnership with other departments
- Collaborate with partners on campaigns that align with our mission and values
Development:
- Input into organisational development plans, working closely with the Strategic Management Team
- Devise and oversee development and implementation of the fundraising and audience audit and strategy
- Review existing and future fundraising and marketing activities to ensure compliance with regulations and best practice, ensuring internal controls are adhered to in order to ensure supporter satisfaction and to mitigate against reputational and financial risk to the charity
- Keep up to date with best practice in fundraising, identifying and sharing trends, developments, regulations and legal requirements that impact Your Place - specifically, this includes the Fundraising Regulator’s requirements including the Fundraising Code, GDPR, PECR, and Charity Commission regulations
- Manage budgets, contracts and resources across the relevant parts of the department
- Prepare forecasts for income and report on the team’s performance against targets and KPIs
- Oversee accurate recording of income, sources and allocation to ensure proper organisational expenditure
- Contribute to the production of the organisational annual accounts and Directors Report
- Development of relevant departmental policies and procedures as required
Managing and Developing People:
- Manage the work of direct reports, agreeing and setting objectives, targets and deadlines
- Be responsible for monitoring workflow and managing performance, ensuring that work meets agreed objectives, targets and deadlines
- Discuss and agree personal development plans and objectives annually, and on an ongoing basis. Provide appropriate development and coaching opportunities to support the Fundraising and Communications department in working towards their objectives.
General:
- Directly take responsibility for supporting and communicating with our major donor / high net worth supporters, and work to deliver against agreed targets for this income stream.
- Produce reports for and attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings
- Undertake other duties within the competence of the post holder which may be required from time to time
- Undertake any training or appropriate professional development considered necessary.
Comply in all areas of work in line with policies and procedures.
About you
Experience
- Experience of planning and delivering fundraised income growth
- Brand management experience
- Experience producing communications and/or fundraising plans in the charity sector
- Understanding of supporter management and journeys
- Experience of managing and developing high-performing team
Abilities
- Ability to develop and maintain professional relationships at all levels and with key stakeholders
- Agility to move across various functions and areas of responsibility
- Exceptional organisational skills including time management, a high level of accuracy/attention to detail
- Excellent written and verbal communication skills
- Excellent IT skills, including the Microsoft Office package, databases and digital media platforms
- Problem analysis and solving, proactive and able to use initiative
Personal qualities
- A commitment to the charitable mission and values of Your Place.
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
- Team
- Fundraising and Communications
- Role
- Communications and Supporter Manager
- Locations
- Your Place @ Anchor House
- Remote status
- Hybrid Remote
- Yearly salary
- £39,520 - £46,800
Your Place @ Anchor House
Our offer
-
Holidays 🌴
Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays. -
Wellbeing 💚
We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too. -
Pension 💷
Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement! -
Career development 📚
We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body. -
Flexible working 🕘
We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsiation, to get the best out of it. -
Employee socials 📅
Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved! -
Office equipment 💻
You'll get the best possible IT equipment and if your role involves working remotely, you can order items like desks, chairs or other equipment to help with your comfort and wellbeing. -
Discounts 🛒
You'll have access to discounts for holidays, shopping, eating out, and loads more with our Proud to Care scheme. -
Family friendly 👪
We have a variety of family-friendly leave available to all employees for maternity, paternity, and adoption. -
We've put together this employee benefits package to make sure we give our best so you can give yours!
About Your Place
Your Place where homelessness is solved one person at a time.
Your Place is much more than somewhere to call home. We work one-to-one with people experiencing homelessness, helping them to regain their self-belief and rebuild their lives. We can’t end homelessness for everyone overnight. But we can solve it one person at a time.
We run two main services from our base at 81 Barking Road - our core hostel (which accounts for approximately 80% of our bed spaces) supporting people experiencing homelessness with low to medium support needs, as well as our intensive support service for people who need extra help on their journeys.
You can find out more about how we help people by visiting our website.
Registered Charity No. 1147794 - in England and Wales
Registered Company No. 08075329 - in England and Wales
Registered Office: 81 Barking Road, London, E16 4HB
Communications and Supporter Manager (Maternity cover)
To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 020 7476 6062.
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