Night Concierge Officer
Canning Town, London | 48 Hours per Week | Permanent | £37,056
At Your Place, we are committed to solving homelessness in East London, one person at a time. We provide safe accommodation, support, and services that help people rebuild their lives and move towards greater independence.
We are looking for a Night Concierge Officer to join our dedicated overnight team. Working across two services on a rota basis, you will be the first point of contact for residents, visitors, contractors, and emergency services outside of normal working hours. You will play a vital role in maintaining a safe, welcoming, and supportive environment for residents living in our homelessness and supported housing services.
Key Responsibilities
The Night Concierge Officer is responsible for:
Managing access to buildings and maintaining site security overnight.
Providing a professional, friendly, and trauma-informed customer service to residents and visitors.
Monitoring CCTV and responding appropriately to incidents, emergencies, and welfare concerns.
Carrying out health and safety responsibilities, including fire safety procedures and welfare checks.
Supporting residents overnight alongside the Night Support Worker.
Maintaining accurate records, completing handovers, and updating systems with incidents, complaints, and other relevant information.
Distributing post and parcels and managing equipment loans.
Cleaning and Facilities Responsibilities
This role includes an important shared responsibility for ensuring our services remain clean, safe, and welcoming throughout the night. Duties include:
Keeping reception, entrance, and communal areas clean and tidy.
Undertaking cleaning duties as directed by the management team.
Carrying out basic facilities management tasks.
Reporting repairs, maintenance issues, health and safety concerns, and any environmental hazards promptly.
Using cleaning equipment safely and effectively to maintain high standards across the service.
About You
We are looking for someone with:
Experience in a concierge, customer service, hostel, supported housing, or similar environment.
Strong communication and customer service skills.
The ability to remain calm under pressure and deal with challenging situations professionally.
Good IT skills and accurate record-keeping abilities.
A commitment to equality, diversity, inclusion, and maintaining professional boundaries.
A reliable, proactive, and team-focused approach.
Before You Apply
Please click on the link refer to the full Job Description and Person Specification for complete details of the role, responsibilities, essential criteria, and working requirements.
This post is subject to an Enhanced DBS check.
- Team
- Customer Services and Welcome Team
- Role
- Night Concierge Officer
- Locations
- Your Place @ Anchor House
Your Place @ Anchor House
Our offer
-
Holidays 🌴
Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays. -
Wellbeing 💚
We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too. -
Pension 💷
Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement! -
Career development 📚
We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body. -
Flexible working 🕘
We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsiation, to get the best out of it. -
Employee socials 📅
Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved! -
Office equipment 💻
You'll get the best possible IT equipment and if your role involves working remotely, you can order items like desks, chairs or other equipment to help with your comfort and wellbeing. -
Discounts 🛒
You'll have access to discounts for holidays, shopping, eating out, and loads more with our Proud to Care scheme. -
Family friendly 👪
We have a variety of family-friendly leave available to all employees for maternity, paternity, and adoption. -
We've put together this employee benefits package to make sure we give our best so you can give yours!
About Your Place
Your Place where homelessness is solved one person at a time.
Your Place is much more than somewhere to call home. We work one-to-one with people experiencing homelessness, helping them to regain their self-belief and rebuild their lives. We can’t end homelessness for everyone overnight. But we can solve it one person at a time.
We run two main services from our base at 81 Barking Road - our core hostel (which accounts for approximately 80% of our bed spaces) supporting people experiencing homelessness with low to medium support needs, as well as our intensive support service for people who need extra help on their journeys.
You can find out more about how we help people by visiting our website.
Registered Charity No. 1147794 - in England and Wales
Registered Company No. 08075329 - in England and Wales
Registered Office: 81 Barking Road, London, E16 4HB