PURPOSE OF POSITION

This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.

RESPONSIBILITIES & ACCOUNTABILITIES

· Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members on all matters relating to people.

· Support managers to create an inclusive culture and workplace that gets the best out of our people.

· Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values and policies.

· Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance management, disciplinary, grievances and dismissals, escalating to the Director of People as required.

· Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re-organisations.

· Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.

· Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.

· Work with the Finance Manager to ensure the accurate processing of payroll.

· Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.

· Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.

· Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes

· Support the Director of People with the development of reward and recognition programmes

· Support the Director of People in creating learning and development programmes

· Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.

· Manage the organisation’s people information systems and identify opportunities for enhanced digital services.

Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.

PERSON SPECIFICATION

Experience

· Experience in managing, coaching and developing employees

· Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience

· Proven experience in managing the employee lifecycle (recruitment to exit)

· Adept at stakeholder management and relationship building across multiple teams

· Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once

· Experience of planning and delivering L&D projects

· Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential

Skills & knowledge

· Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge

· Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach

· Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person

· High in emotional intelligence, psychological agility and a coaching mindset

· Highly numerate with strong analytical and problem-solving

Personal qualities

· Track record of delivering to tight deadlines and overcoming setbacks

· A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements

· Requirement to work at pace to respond to customer requirements whilst balancing key priorities

· A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness

Desirable criteria

· Experience in managing TUPE and redundancies.

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.